I appreciate your response and your offer but I won't be calling. I don't want to be "that guy" that is looking for handouts. If you would really like to help, maybe schedule some secret shoppers at this location or do a surprise inspection. That should be helpful for everyone. And for god's sake, hire some bussers. That is not that much of an operations cost. And according to your past employees that have worked there, they are highly needed.

Thanks!

They allow smoking, so we don't go.

What the heck happened to this place? It has gone to the gutters in the last year. I know it was never "great", but good enough for us yankees that moved down here, and we like their salsa more than others. But the last 3 times we have gone have had serious issues and I don't think we'll be back.

The first two instances were just slow service and we were comped in some form both times. Now, this past weekend we went for dinner at about 7pm and was told it would be a 15 minute wait. No biggie, to be expected on the weekend. As I looked around I counted 12 tables that were uncleared and empty and nobody seemed to pay any attention to them. We were eventually seated and our server took our orders as she should. We received our chips and salsa and on my first couple bites find a metal straightened-paperclip-li ke object about 6" long sticking out of it. The manager happens to walk by at that time so I inform him of it. His answer was "I'm sorry, but it's just a twist tie from the bread station next to the salsa station, it won't hurt you". He asked if I still wanted it after he took it out. Obviously I said no, and asked for a completely new batch. He brings me the replacement and again apologizes. A couple minutes go by and he walks by again and asked me if my new salsa is a little more "metal-less" to my liking? Apparently this is joking situation that I don't really find funny. We finally receive our food. My fiance has to send back her meal, because I pulled a long hair from her beans and her pulled pork taco was stoned cold. As we’re waiting for her meal to come back we start noticing how disgusting the restaurant was. The floors were COVERED in garbage like it hadn’t been swept all day. And we noticed that 10 of those same 12 tables were still dirty and there was still a wait. I watched one couple confront the hostess as to why they were waiting when all the tables were dirty, so she grabbed a random rag from underneath her table and went to the nearest 2-top table. Wiped all the crumbs from the table to the bench and from the bench to the crack between the bench and the wall, and went to grab the couple. Apparently she didn’t notice the piece of lettuce on the edge of the table (that I could see from 4 tables away) and the balled up napkins behind the drink menu. However, the couple did notice these items and moved themselves to a table that was in the middle of getting cleaned. We finally get our replacement meal and we finish as quick as possible to get out of there. At this time, 6 of the 12 tables are STILL dirty and everyone including the manager has walked passed them countless times.

This was our last attempt at this location. If we do go back to an OTB, it will be the Frisco location. I’m also considering writing corporate about the cleanliness, the manager, his comments and lack of concern for what I found in the salsa. Maybe if I ripped the inside of my throat apart while swallowing a twist tie he would be a little more concerned. I understand that things happen and it’s impossible to always prevent, but you have to take ownership of the mistake. Not just say “it won’t hurt you”