Went to Pluckers on Tuesday. Service was horrible, food took forever and then when we were served the food was terrible. I was ready to cross this place off of my list of places to visit but the manager came over apolgized for the service then saw the food we were served and made everything right. I understand when places have some problems when first opening but this was beyond a bump and it was very nice to actually have a business genuinely care about makeing sure our first visit would not be our last. We will give them a little more time to work out the kinks but will give them another shot to show us their true service and food quality.