mrb
newbie
Posts: 23
Loc: Allen
Reg: 08-02-06
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05-02-12 10:12 PM - Post#148924
In response to AA
Went to Pluckers on Tuesday. Service was horrible, food took forever and then when we were served the food was terrible. I was ready to cross this place off of my list of places to visit but the manager came over apolgized for the service then saw the food we were served and made everything right. I understand when places have some problems when first opening but this was beyond a bump and it was very nice to actually have a business genuinely care about makeing sure our first visit would not be our last. We will give them a little more time to work out the kinks but will give them another shot to show us their true service and food quality.
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Bobcat
newbie
Posts: 17
Reg: 12-10-11
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06-04-12 09:46 AM - Post#149865
In response to mrb
Went to Pluckers on Friday for lunch. Our service was great. We told the waitress this was our first visit and next thing we know, the manager comes over with a free fried pickles appetizer. The waitress also brought out samples of their various sauces so my son could decide which one he liked. We probably had our food within 15 minutes of ordering.
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KCSmiles
member
Posts: 50
Reg: 03-02-11
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06-04-12 02:43 PM - Post#149870
In response to Bobcat
We went last Friday for lunch and the service was horrible but the manager noticed we were unhappy and apologized profusely. I hope she trains them all to be as good at customer service as she is- because of her, we will go back.
| Don't take it personally, I'm probably not talking to you... |
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mspam3
enthusiast
Posts: 2193
Loc: Allen TX
Reg: 03-10-07
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06-04-12 03:04 PM - Post#149873
In response to KCSmiles
We tried them last Sat. eve. The food was good and the service was excellent. Since it was our first time they gave us free fried macaroni. Very tasty. We aren't really wing fans but I think the restaurant is a good fit for the area and it is very family oriented. I guess that's why it was so noisy. That would be the only draw back in my opinion.
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Jeremy
member
Posts: 82
Loc: Allen, Tx
Reg: 06-20-11
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06-05-12 08:44 AM - Post#149881
In response to mspam3
We ate there on Friday for dinner as well. The staff was friendly and some of the food was pretty good. I had the Honey BBQ Wings with the sweet potato fries topped with cinnamon sugar. The fries were good as long as they stayed hot but the wings were not at all. The chicken was tough and the sauce was like paste as opposed to sauce. My daughter had the corn dog which she thought was great. I can't remember what my wife had but I know we both agreed that it was not worth the price. Overall... in my opinion if you want good wings go to Sauced on Bethany dr. We love it but thought we would give a new place a chance.
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Raider18
member
Posts: 83
Loc: West Side
Reg: 03-07-11
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06-11-12 09:03 AM - Post#150043
In response to Jeremy
Went again Saturday, loved it even more this time. We had the same waitress again this time and she actually recognized us which I found impressive.
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prometheus
newbie
Posts: 11
Reg: 06-25-12
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06-25-12 02:57 PM - Post#150451
In response to Marciaj
I know, the food is just awesome here! Their program is amazing too!
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