Al C
enthusiast
Posts: 5920
Loc: McKinney/Allen, TX
Reg: 02-16-01
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02-24-14 03:49 PM - Post#166346
No mention of Matt's closing down on here.
We went by Friday night, but saw them carrying stuff out of the restaurant instead of being open for business. We were told that they just weren't making any money at that location.
Too bad... I liked that place.
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rich75904
member
Posts: 79
Loc: Allen
Reg: 12-27-13
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02-24-14 03:53 PM - Post#166348
In response to Al C
It has been discussed on here, just not under this part, i think under Places openeing and closing or something
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Al C
enthusiast
Posts: 5920
Loc: McKinney/Allen, TX
Reg: 02-16-01
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02-24-14 04:17 PM - Post#166350
In response to rich75904
Yeah, I just saw that.
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Arcturus
enthusiast
Posts: 265
Reg: 05-11-10
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04-07-14 05:57 PM - Post#167380
In response to Al C
Unfortunately it seems that is a really bad location. Really everything on that side short of the IHOP seems to have a tough time. Oddly seems like an out of the way place for locals, mostly because there is nothing else really in that area. If you took Matt's and put it in the Village or Watters I think it would have done well. I liked Matt's, but I could tell it was doomed from the start.
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Al C
enthusiast
Posts: 5920
Loc: McKinney/Allen, TX
Reg: 02-16-01
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04-07-14 09:34 PM - Post#167381
In response to Arcturus
Plus ... we seem to have a bit of an overkill when it comes to Tex-Mex.
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readingu
enthusiast
Posts: 728
Reg: 02-08-04
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04-07-14 10:29 PM - Post#167382
In response to Al C
Gee wonder why IHOP is still there. Couldn't be the location since it's close to that dreaded spot. Give me a break. Seems they made a decision and didn't want to be in Allen.
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richardb
enthusiast
Posts: 613
Loc: Allen
Reg: 04-17-00
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04-08-14 09:27 AM - Post#167387
In response to Al C
Plus ... we seem to have a bit of an overkill when it comes to Tex-Mex.
We found Matt's problem seemed to be in management. Almost every time we went a new manager was there and the overall service suffered from it. It was mismanaged from the start. On The Border has been there for some time and seems to be doing well also.
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shiraz
enthusiast
Posts: 593
Loc: allen, tx, usa
Reg: 05-23-02
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04-08-14 10:49 AM - Post#167391
In response to readingu
I think IHOP is different-ish. We don't have many (or enough, IMO) breakfast restaurants in Allen, let alone 24-hour places. I don't know how Cracker Barrel may have affected their business though.
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AA
enthusiast
Posts: 859
Loc: Allen, TX
Reg: 07-20-09
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04-08-14 12:09 PM - Post#167395
In response to readingu
Gee wonder why IHOP is still there. Couldn't be the location since it's close to that dreaded spot. Give me a break. Seems they made a decision and didn't want to be in Allen.
..Or the public made the decision not to go there since it was mediocre at best or never even attempted it because of the bad location. A very large percentage of a restaurants patrons (especially here in Allen) are people not from the city and may not be as familiar with the area. They are here for shopping or other things and are going to go to the first restaurant that they recognize and/or is in an easily accessible location. To which Matt's was neither. Do you really think an out of towner that passes Matt's going South is going to know to turn onto McDermott, cut through the Hobby Lobby/Staples parking lot, backtrack on Junction Dr, making sure not to turn onto the road that goes alongside of Matt's since you can't get there from that road, but instead go past that road and past Matt's itself and use the IHOP driveway working their way to their final destination??? Nope, they are going to be keep going until they see something they can easily get to.
To add, I'll say the same thing I said last time we discussed that area being (or not being) a bad location... "Does Bennigan's, Trinity Hall, Edwin Watts and Double Dave's Pizza sound familiar?" History doesn't lie. There are many other locations in this city that have the same problem.
As Shiraz said, I think IHOP and OTB are different. They are a much more established company not to mention the lack of breakfast places around here.
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Al C
enthusiast
Posts: 5920
Loc: McKinney/Allen, TX
Reg: 02-16-01
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04-08-14 04:09 PM - Post#167417
In response to richardb
Plus ... we seem to have a bit of an overkill when it comes to Tex-Mex.
We found Matt's problem seemed to be in management. Almost every time we went a new manager was there and the overall service suffered from it. It was mismanaged from the start. On The Border has been there for some time and seems to be doing well also.
On the Border is a big chain ... they've got money to throw at it. Matt's didn't.
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richardb
enthusiast
Posts: 613
Loc: Allen
Reg: 04-17-00
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04-08-14 04:36 PM - Post#167418
In response to Al C
The original Matt's in Austin is great and doesn't have the same issues, so not an acceptable excuse for the location in Allen to have poor management and service.
Edited by richardb on 04-08-14 04:38 PM. Reason for edit: No reason given.
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Jimi Ray Clapton
enthusiast
Posts: 2394
Reg: 09-03-07
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04-08-14 04:46 PM - Post#167419
In response to richardb
FWIW - and I think I've mentioned this before - Mattito's in Dallas (2 locations) and Frisco... is a relative operation of Matt's in Austin and the Ranchero that closed here locally. It's our favorite mexican food here in the metroplex and has been for 15 years.
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allen
enthusiast
Posts: 1965
Reg: 12-02-05
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04-08-14 10:41 PM - Post#167426
In response to Jimi Ray Clapton
Matt's in Austin is not good at all.
| We sittin' here, I'm supposed to be a franchise player....and we in here talkin' 'bout PRACTICE? |
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richardb
enthusiast
Posts: 613
Loc: Allen
Reg: 04-17-00
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04-09-14 07:22 AM - Post#167431
In response to allen
Matt's in Austin is not good at all.
Then I think you should make a trip to Austin and tell all the people who fill up Matts every night that they're wasting their time.
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allen
enthusiast
Posts: 1965
Reg: 12-02-05
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04-09-14 09:15 AM - Post#167441
In response to richardb
I'll get on that as soon as I tell the millions of people who eat McDonald's that their hamburgers are terrible, and then tell the millions of people who drink Starbucks that their coffee is terrible.
| We sittin' here, I'm supposed to be a franchise player....and we in here talkin' 'bout PRACTICE? |
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nomoon
enthusiast
Posts: 1026
Loc: Allen
Reg: 05-31-06
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04-09-14 09:57 AM - Post#167444
In response to allen
I'm not a big fan of TexMex food (my wife is), but I thought that the food at Matt's was pretty good. Before it opened in Allen, we had gone a number of times to the related restaurant in Dallas. The food was comparable, and the service in Allen was pretty good when they first opened. However, we went twice during their last couple of months in Allen, and the service was absolutely terrible. Both times, they forgot about us after we were seated, it took a long time to get our food, and the soup was cold. My wife sent the management an email, but didn't hear back.
Is there a threshold of bad customer experiences that is hard to recover from? I suspect that when clients stop coming, tips decline, and the good servers go elsewhere. This results in more bad customer experiences and even less revenue for the business, leading to a downward spiral.
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richardb
enthusiast
Posts: 613
Loc: Allen
Reg: 04-17-00
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04-09-14 10:21 AM - Post#167448
In response to nomoon
You've nailed the situation which existed perfectly. I also emailed their corporate office once and never received a response.
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AA
enthusiast
Posts: 859
Loc: Allen, TX
Reg: 07-20-09
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04-09-14 12:06 PM - Post#167454
In response to richardb
I also emailed their corporate office once and never received a response.
I think YOU'VE nailed the situation that existed with that statement. Sounds like just another conceited company that doesn't listen to what the public is telling them. Oh well, go join Tootie's and Nate's in the bitter barn thinking that it was just the public, not the company.
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Al C
enthusiast
Posts: 5920
Loc: McKinney/Allen, TX
Reg: 02-16-01
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04-09-14 12:22 PM - Post#167456
In response to richardb
The original Matt's in Austin is great and doesn't have the same issues, so not an acceptable excuse for the location in Allen to have poor management and service.
This one was sort of a spinoff of the original Matt's in Austin. Some similarities, but not exactly the same.
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Al C
enthusiast
Posts: 5920
Loc: McKinney/Allen, TX
Reg: 02-16-01
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04-09-14 12:23 PM - Post#167457
In response to allen
We sittin' here, I'm supposed to be a franchise player....and we in here talkin' 'bout PRACTICE?
Perhaps it's time for a new tagline? 
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