Scoop
newbie
Posts: 21
Reg: 05-22-07
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05-23-07 03:33 AM - Post#23112
For over a month TWC demonstrated horrible customer service when our internet service was not working. On average, we waited 15-20 minutes to simply speak with a TWC rep to explain the same story over & over.  .
5 different TWC techs were sent to our house to diagnose the same problem. Techs 2 thru 5 indicated the line technician department never came out to fix the problem that was originally diagnosed. Tech #5 was so disgusted with his companies performance that he reccomended we switch to Uverse - the new Fiber Optic service from AT&T that just arrived in Allen. He lives in McKinney and said he will be switching as soon as it arrives.  .
Uverse is great 
Uverse arrived in Allen 3 weeks ago and Monopolistic TWC is no longer the only choice for speeds above 1.5
To all in Allen - if your as frustrated as I was and still am at TWC - explore Uverse - you'll be thankful that you did.
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V-Girl
enthusiast
Posts: 1279
Age: 32
Loc: Allen, TX, US
Reg: 07-12-01
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Re: Time Warner Cable Internet Service is Horrible
05-23-07 05:59 AM - Post#23113
Uverse isn't available on my street yet. Is it cheaper than TWC?
Crazy doesn't even begin to cover it. 
Will work for shoes!  |
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Scoop
newbie
Posts: 21
Reg: 05-22-07
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Re: Time Warner Cable Internet Service is Horrible
05-23-07 06:19 AM - Post#23114
Less expensive than TWC, especially when you combine the TV & Internet package. Greater # of channels too!!
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Jay J
member
Posts: 68
Reg: 11-09-05
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Re: Time Warner Cable Internet Service is Horrible
05-23-07 07:45 AM - Post#23115
How many Hi-Def channels do they offer, and does anyone know if it's available in East Allen (Bethany & Allen Heights area)
Thanks 
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arow
newbie
Posts: 44
Loc: Allen
Reg: 11-05-03
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Re: Time Warner Cable Internet Service is Horrible
05-23-07 08:31 AM - Post#23116
So how much does one pay for phone+internet+cable?
I have a no frills land line I pay $40
DSL - $25
Dish America's top 60 + a dual tuner DVR + a standalone reciever - $50
Total price $115 to $125 (I am recalling from memory). Price includes all taxes and fees.
How does your cost for these services compare? I am curious.
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catlady
enthusiast
Posts: 286
Loc: allen tx
Reg: 03-22-02
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Re: Time Warner Cable Internet Service is Horrible
05-23-07 09:50 AM - Post#23117
I have sbc yahoo and it's fast enough for me. But at my age, I don't click as fast as I used to.
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MizK
maximus
Posts: 246
Age: 44
Loc: East Allen, TX. USA
Reg: 11-12-05
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Re: Time Warner Cable Internet Service is Horrible
05-23-07 11:57 AM - Post#23118
I just checked my address, it's not yet available in the Malone / E. Main area. I signed up to be alerted when it is. Ever hopeful....... 
| We are what we repeatedly do. Excellence, then, is not an act but a habit. -- Aristotle
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Scoop
newbie
Posts: 21
Reg: 05-22-07
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Re: Time Warner Cable Internet Service is Horrible
05-23-07 12:36 PM - Post#23119
We signed up for 6 tv's, one with dvr, & all tv's have a box & the premium movie channels HBO, Starz, Cinemax, Showtime + the Ultimate Sports Package (Every ESPN Channel, NFL Channel) a sports fans dream + all 3 of our PC's were connected wireless at their highest mode 6meg. $119 a month
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Jay J
member
Posts: 68
Reg: 11-09-05
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Re: Time Warner Cable Internet Service is Horrible
05-24-07 02:55 AM - Post#23120
We have Time Warner for telephone, internet and cable TV, with only the hi-def and sports pacakges (no movie channels like HBO and whatnot) and pay $136 a month.
So if this fiber-optic solution can do all that, provide more hi-def channels and faster internet and do it all for less, I'm there!!!!! 
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shlubo
enthusiast
Posts: 100
Age: 53
Loc: Allen, TX USA
Reg: 03-20-01
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Re: Time Warner Cable Internet Service is Horrible
05-24-07 03:31 AM - Post#23121
Yo Scoop! How do they do the internet deal? Do you have to buy a wireless card or something. Can I finally get rid of my regular landline phone?
| A waist is a terrible thing to mind |
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V-Girl
enthusiast
Posts: 1279
Age: 32
Loc: Allen, TX, US
Reg: 07-12-01
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Re: Time Warner Cable Internet Service is Horrible
05-24-07 06:12 AM - Post#23122
I don't have a landline at home so are there options (other than TWC) that won't cost me $58 a month for internet service? I don't need cable TV or any extras -- just internet.
Crazy doesn't even begin to cover it.
Will work for shoes! |
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Scoop
newbie
Posts: 21
Reg: 05-22-07
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Re: Time Warner Cable Internet Service is Horrible
05-24-07 07:08 AM - Post#23123
Jay J,
Make the move - the only problem is you will have to wait 20 minutes just to talk with a TWC rep to cancel your service.
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Scoop
newbie
Posts: 21
Reg: 05-22-07
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Re: Time Warner Cable Internet Service is Horrible
05-24-07 07:12 AM - Post#23124
Quote:
Yo Scoop! How do they do the internet deal? Do you have to buy a wireless card or something. Can I finally get rid of my regular landline phone?
We've become a cell phone only family. Got rid of our landline - nobody was using it. Uverse provides all the equipment - no need for a landline,modem,router or wireless adapters. They install it all for you. 
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shlubo
enthusiast
Posts: 100
Age: 53
Loc: Allen, TX USA
Reg: 03-20-01
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Re: Time Warner Cable Internet Service is Horrible
05-24-07 02:51 PM - Post#23125
Thanks that's exactly what I need to hear. The fact that I HAVE to pay ATT over $40 a month for a phone line when I seldom if ever uses it ticks me off
| A waist is a terrible thing to mind |
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Nando
enthusiast
Posts: 528
Age: 45
Loc: West Allen
Reg: 02-20-01
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Re: Time Warner Cable Internet Service is Horrible
05-25-07 03:43 AM - Post#23126
TWC stinks. I want FIBER!
| "Playing dead not only comes in handy when face to face with a bear, but also at important business meetings." |
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StacyLynn624
enthusiast
Posts: 165
Loc: East Side
Reg: 09-24-04
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05-29-07 11:23 AM - Post#23246
In response to Scoop
Scoop-
What part of Allen do you live in, if you don't mind me asking? Uverse isn't available at my house yet (they haven't laid the lines as far as I know), so I went on the website and checked my cousin's house on the west side of Allen, and its not available there either.
Thanks.
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Scoop
newbie
Posts: 21
Reg: 05-22-07
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06-02-07 05:44 PM - Post#23405
In response to StacyLynn624
West Side @ Twin Creeks 
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Scoop
newbie
Posts: 21
Reg: 05-22-07
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06-02-07 05:55 PM - Post#23407
In response to Nando
TWC stinks. I want FIBER!
Stinks is an understatement. TWC's service is unreliable, they have a total lack of respect for their customers and could care less about putting their customers on hold for 20 minutes just to reach a representative.
FIBER IS HERE - TWC BLOWS!!!!
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V-Girl
enthusiast
Posts: 1279
Age: 32
Loc: Allen, TX, US
Reg: 07-12-01
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06-03-07 10:46 AM - Post#23434
In response to Scoop
Well, after some research, it looks like my only options are TWC or dial-up. Guess I'll stick with dial-up.
Crazy doesn't even begin to cover it.
Will work for shoes! |
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Live & Learn
member
Posts: 76
Reg: 07-30-05
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06-03-07 10:55 PM - Post#23474
In response to Scoop
I am astounded that TWC can even stay in business. SURELY there are better options out there that the City of Allen could get in here. The customer service (or should I say the LACK of customer service) is completely absurd and would make a great comedy--if it weren't so sad and so true. I didn't realize AT&T had fiber available in Allen. I doubt it is in my area--an older, already settled area, but I am going to check it out right now. We have had TWC internet for a while and suffered several unexplained outages, incompetent technicians, and recently went through pure H*LL trying to get TV service through them.
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