myriad_embers
member
Posts: 68
Loc: Allen, TX,USA
Reg: 09-02-04
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 08-16-08 12:58 PM - Post#58027
Has anybody else been experiencing erratic recycle pickup?
We live at McDermott and Alma, and our recycle (and our neighbors') hasn't been picked up in over a month.
We've been following all the rules as usual, and putting it out before 7AM on the scheduled day.
Tried to call the CWD hotline as listed on the City website, but it's not a functional number
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civicminded
enthusiast
Posts: 7790
Loc: Lone Star State
Reg: 04-24-02
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08-16-08 01:48 PM - Post#58037
In response to myriad_embers
At one time, the number listed for this service company, was off by a number. It often caused our calls to report "no pick up" to be made to the City, for their assistance. I've run into this in another town as well, where the city contact (liaison person thingy) had to be asked for resolution.
Ask the city which of their facilities you can bring your growing pile of stuff too, and maybe they'll want to be helpful.  
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Pollyanna
enthusiast
Posts: 581
Reg: 08-16-04
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08-16-08 02:32 PM - Post#58041
In response to myriad_embers
Missed trash / recycling and bulk item collection should be reported to CWD. To speak to a customer service representative, please call 972.392.9300 Option 2.
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luvyrpet
enthusiast
Posts: 1650
Loc: Allen
Reg: 09-11-05
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08-16-08 03:49 PM - Post#58050
In response to Pollyanna
good to know.
There has been a few times we were 'missed' on recycle days?
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denisew
enthusiast
Posts: 6021
Loc: Allen, TX
Reg: 02-18-02
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08-16-08 04:25 PM - Post#58058
In response to myriad_embers
If you finally do get through to CWD to report the problem and they still don't pick up your recycling, then call Donna Kliewer in Community Services at 214-509-4551. She will call CWD for you and they WILL be out to pick it up.
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IrishEyes
enthusiast
Posts: 312
Loc: Allen, TX, USA
Reg: 09-24-02
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10-03-08 06:57 AM - Post#64472
In response to myriad_embers
This happens where I live too, near Celebration Park. It seems nothing gets picked up unless I call to complain. Why do we have to call and complain to have these people do their jobs? Looks like this may be a city-wide issue in certain neighborhoods. I know of at least one neighborhood where there is no problem at all. Very annoying.
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amanda815
enthusiast
Posts: 122
Reg: 06-08-07
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10-03-08 07:57 AM - Post#64482
In response to myriad_embers
We have. Just last week they missed a whole side of the alley for trash and recycle pick up. I called CWD the next day to report it and they came out and picked it up - but only did my house.
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jogo
enthusiast
Posts: 657
Reg: 08-31-05
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10-03-08 08:23 AM - Post#64488
In response to amanda815
Agreed - they're getting lax on the job. I've had to call several times lately also about missed pickups but I always let them know they missed the entire alley, not just my house. The past few weeks the recycle truck doesn't even make it down our alley until after 5 pm so I imagine some days they just "forget" about us so they can go ahead and get off work!
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Don4
member
Posts: 87
Loc: Allen 1993
Reg: 04-11-06
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10-24-08 06:40 PM - Post#67547
In response to jogo
I find it interesting to hear of trouble with trash/recycle pickup. FWIW, I've been here over 15 years and only been missed a couple of times.
One time I recall was when we were the only house on that side of the alley. No big deal, we called, they took care of it.
Edited by Don4 on 10-24-08 06:43 PM. Reason for edit: No reason given.
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teamtopdog
newbie
Posts: 1
Reg: 12-15-07
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11-30-08 01:34 PM - Post#71779
In response to Don4
i have had several misses, they have also billingf me for an extra poly cart that i do not have and they keep telling me they will take it off next month but i have to pay this month and they never take it off,,,,i have not had my recycle pick up in a month and they have missed trash twice in nov.
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SB
enthusiast
Posts: 673
Reg: 09-07-03
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11-30-08 02:10 PM - Post#71780
In response to teamtopdog
My experience with missed pickups is that a phone call always brings them out to pickup the trash.
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Levansfour
enthusiast
Posts: 246
Reg: 05-09-05
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11-30-08 05:17 PM - Post#71787
In response to SB
Also with the hoildays they are off by a day. So if you forget to put it out on the right day. (a day later) that could cause a miss pick up as well.
I agree one phone call will have them come right out and take care of it.
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rclark
enthusiast
Posts: 283
Loc: Allen, TX
Reg: 01-16-08
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11-30-08 05:42 PM - Post#71788
In response to Levansfour
I find I'm way more likely to forget to put the bins out than they are to forget to pick them up.
Do you suppose I could get CWD to call me with a reminder? :)
"If a thing is worth doing, it is worth doing badly."
G. K. Chesterton |
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denisew
enthusiast
Posts: 6021
Loc: Allen, TX
Reg: 02-18-02
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11-30-08 06:27 PM - Post#71792
In response to SB
I have found that if a call or two to CWD does not clear up the problem, then call the City of Allen Community Services and talk to Donna Kliewer about the problem you're having with CWD. She has always helped me out with any trash pick up problems and the specific problems have been resolved (i.e., trash was promptly picked up if it was missed.) Sometimes if the regular trash truck driver is on vacation and someone new takes his place, they don't know the route as well and that could be why your trash was missed. Also, the holiday this past week will push your pick-up out by one day.
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