Bobcat
newbie
Posts: 18
Reg: 12-10-11
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01-25-12 11:10 AM - Post#144618
I've been waiting for this day for quite awhile. Until recently, neither AT&T Uvere or Verison FIOS was available in my area. I got an email last week from AT&T indicating Uverse was finally available in my area, so I signed up. Getting AT&T UVerse installed today, can't wait to make that call to TWC...
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EnjoyingLife
enthusiast
Posts: 370
Reg: 08-09-10
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01-25-12 11:11 AM - Post#144620
In response to Bobcat
Congrats! You'll love UVerse! Welcome to the club!
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MissingChico
enthusiast
Posts: 2228
Reg: 02-13-06
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01-25-12 12:42 PM - Post#144623
In response to EnjoyingLife
Don't be discouraged if it takes a few visits to get everything tweaked just right. Uverse is very sensitive and you'll most likely end up with a bunch of new coax cable run through your home but it's all worth it. The way AT&T bills is mind boggling and it will take multiple cycles to finally get to a reasonably stable bill. If you have any complaints, be sure to speak to the retention group because they have the authority to make things right. Several items on my first bill were incorrect and the retention department credited tons off my bill as well as added features for free just for the inconvenience. Good luck. Once they have it right, it's very cool.
| I get my news from the Comedy Central and my comedy from Fox News. |
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Joe Armstrong
member
Posts: 34
Reg: 01-06-12
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01-25-12 01:41 PM - Post#144626
In response to MissingChico
Did I see the words "Good Luck" and when they "Have it right"? Luck you will need unless you are a tech kind of person because they are not.
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EnjoyingLife
enthusiast
Posts: 370
Reg: 08-09-10
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01-25-12 02:12 PM - Post#144629
In response to Joe Armstrong
Had my Uverse installed over a year ago and never had to "tweak" anything.
Don't let the installer use coax...UVerse runs on Cat5 and make them use it rather than your existing coax! The installer tried to do that with me but I didn't fall for it.
They'll get it right, just don't let them cut corners when doing the install.
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StacyLynn624
enthusiast
Posts: 841
Loc: East Side
Reg: 09-24-04
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01-25-12 05:20 PM - Post#144640
In response to EnjoyingLife
We love Uverse! It was great to finally fire Time Warner!
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SB
enthusiast
Posts: 1135
Reg: 09-07-03
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01-25-12 08:57 PM - Post#144648
In response to StacyLynn624
I've never had any service problems with TWC while in Allen. What features of U-verse attracted you all?
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bricor
member
Posts: 66
Reg: 04-04-07
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01-25-12 10:27 PM - Post#144650
In response to EnjoyingLife
Had my Uverse installed over a year ago and never had to "tweak" anything.
Don't let the installer use coax...UVerse runs on Cat5 and make them use it rather than your existing coax! The installer tried to do that with me but I didn't fall for it.
They'll get it right, just don't let them cut corners when doing the install.
Uverse can use either and depending on the install, may be limited to one or the other.
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Gary
enthusiast
Posts: 369
Reg: 06-25-01
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01-25-12 11:33 PM - Post#144652
In response to bricor
I would be interested in learning more about your configuration and how they did the installatino.
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bricor
member
Posts: 66
Reg: 04-04-07
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01-25-12 11:46 PM - Post#144653
In response to Gary
Don't have Uverse myself, just deal with it all the time with my customers.
Using cat 5 is usually best but sometimes the only way they can install is to use coax. Sometimes they use both, just depends on location, wiring in the house, wiring to the house, distance, etc. (I can't keep it straight, lol)
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Bobcat
newbie
Posts: 18
Reg: 12-10-11
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01-26-12 10:27 AM - Post#144657
In response to EnjoyingLife
Had my Uverse installed over a year ago and never had to "tweak" anything.
Don't let the installer use coax...UVerse runs on Cat5 and make them use it rather than your existing coax! The installer tried to do that with me but I didn't fall for it.
They'll get it right, just don't let them cut corners when doing the install.
The installer was at our house for about 3 hours, but not sure he installed any new wiring.
What potential problems should we look for if they did use the existing coax cable instead of installing the Cat5?
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bricor
member
Posts: 66
Reg: 04-04-07
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01-26-12 10:44 AM - Post#144659
In response to Bobcat
Typical problems would be internet cutting out, pixelation of TV picture or loosing it all together.
Its usually from poor connections or multiple splitters in line of the coax. But I've found AT&T to be very aggressive with pushing Uverse in areas that are too far from the VRAD to get decent service. So any problems you have could also stem back to the fact they sold you service they shouldn't have in the first place. If you have fiber to your home, the potential for problems is far lower. Seems like the installs using existing phone wiring to the house is where the above type of problems arise. (supposed to be within 2000' or something like that)
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StacyLynn624
enthusiast
Posts: 841
Loc: East Side
Reg: 09-24-04
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01-26-12 11:20 AM - Post#144661
In response to bricor
We get more channels with Uverse, more HD channels that we watch with Uverse. We had just switched to Full House DVR with Time Warner, and the boxes were horrible. The fast forward was awful, and it was very difficult to use. This DVR is very smooth and very easy to use. The guide is simple and even has live previews of the other channels you scroll on. The caller ID from our phone shows up on our TV screen. The picture is clearer on the tv and the internet is faster.
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StacyLynn624
enthusiast
Posts: 841
Loc: East Side
Reg: 09-24-04
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01-26-12 11:21 AM - Post#144663
In response to StacyLynn624
Plus, we can record 4 things at one time, which may seem trivial, until there's 3 things you want to watch at 7pm on Monday that aren't available on On demand.
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bricor
member
Posts: 66
Reg: 04-04-07
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01-26-12 11:45 AM - Post#144666
In response to StacyLynn624
Compared to Time Warner, those are valid positives and the features are very convenient.
Directv with separate internet or Fios are even better (not necessarily cheaper but better quality)
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MissingChico
enthusiast
Posts: 2228
Reg: 02-13-06
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01-26-12 12:30 PM - Post#144668
In response to Bobcat
Had my Uverse installed over a year ago and never had to "tweak" anything.
Don't let the installer use coax...UVerse runs on Cat5 and make them use it rather than your existing coax! The installer tried to do that with me but I didn't fall for it.
They'll get it right, just don't let them cut corners when doing the install.
The installer was at our house for about 3 hours, but not sure he installed any new wiring.
What potential problems should we look for if they did use the existing coax cable instead of installing the Cat5?
Bobcat,
I wouldn't be too concerned if it's either Cat -5 or coax. Cat-5 brings it's own unique problems and is susceptible to more interference from other things in your home such as electrical wiring, lighting, etc. If I have one complaint about Uverse, it's the DVR. The whole device seems less responsive than TW or Dish. Deleting a show can take 10 seconds. The remote control does not follow much of the same logic as others too. To me it seems they positioned some of the commonly used buttons in very poor locations. Other than these little things that I've mostly adjusted to, Uverse has been great. Shannon, the tech in my area was really dedicated to having everything right and that was impressive.
If you're thinking of having Uverse installed, do your research first. AT&T is very aggressive in this area and it's quite easy to end up with $300 worth of Visa gift cares, extra free receivers and other things to get you onboard.
| I get my news from the Comedy Central and my comedy from Fox News. |
Edited by MissingChico on 01-26-12 12:38 PM. Reason for edit: No reason given.
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Joe Armstrong
member
Posts: 34
Reg: 01-06-12
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01-26-12 01:21 PM - Post#144671
In response to MissingChico
Whoever designed the remotes obviously does not use them....
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vm7mm
enthusiast
Posts: 1381
Loc: Allen Tx usa
Reg: 08-12-04
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01-26-12 01:46 PM - Post#144673
In response to Joe Armstrong
What would the monthly charge be for expanded cable TV and internet after the six or twelve month period?
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MissingChico
enthusiast
Posts: 2228
Reg: 02-13-06
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01-26-12 02:27 PM - Post#144674
In response to vm7mm
Keep in mind I took the "everything" package for the first year, but if you work them enough, you can have the 450 channel pkg, 25mb internet and two home phone numbers for around $160 / mo
| I get my news from the Comedy Central and my comedy from Fox News. |
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StacyLynn624
enthusiast
Posts: 841
Loc: East Side
Reg: 09-24-04
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01-26-12 02:49 PM - Post#144676
In response to MissingChico
I don't have a problem with the remotes or the DVR. We've been using both for 2 days, and it's pretty smooth to me.
We have an employee in our household, so we get a discount and it was cheaper to get all three services than it was to pay TW for cable. We've been waiting for them to flip the switch, and made the appointment as soon as we started receiving the emails that it was available. It's going to save us about $35 a month.
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