MissingChico
enthusiast
Posts: 2228
Reg: 02-13-06
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03-01-12 03:06 PM - Post#146093
In response to Bobcat
So Bobcat,
Curious how you're feeling about Uverse after the first month. I just received a statement showing an added $5.00 late fee while the same bill clearly shows my last payment received Feb 1. AT&T will consistently nickle and dime you to death.
7. Federal Universal Service Fund 4.83
8. State Cost-Recovery Fee 0.34
11. State Cost-Recovery Fee 0.59
12. TX Local Video Facilities Fee 0.94
13. TX Local Video Service Franchise Fee 4.69
4. State Cost-Recovery Fee 0.07
Not to mention, I'm on hold with them now regarding a $5.00 late fee added to my account on the 1st day of the month which was the exact date they received my payment.
Payment - 02/01 $180.00CR
02/01 Past Due Collection Fee 01/29/2012 5.00
Who makes the 1st day of the month a late day?
I absolutely LOVE it.... no more pixelation since I switched over.
My old Time Warner bills also had these "nickel & dime" fees so it's not just an AT&T thing.
By bundling my services with Uverse, I'm paying about $35 less per month pre-tax than I was before for tv, phone, & internet, not to mention more channels & unlimited long distance calls within the 48 contigous US states.
The only billing issue was my "final" bill for the analog phone & internet service I had before bundling. Since they pro-rated the month I switched, they overlapped and billed me a couple of days on both the analog final bill and the initial Uverse bill. For my troubles, they gave me a $20 credit towards next month's bill.
I've had technicians at the house a couple times over the past few weeks. All the DVR's have been hanging up lately, our recording schedules get deleted and my router went belly up. I really do hope the service picks up. The individual techs are great guys, it's going through Manila for support that gets frustrating. When it works, I really do like the service.
| I get my news from the Comedy Central and my comedy from Fox News. |
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cp
enthusiast
Posts: 203
Reg: 12-14-11
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03-05-12 09:50 AM - Post#146277
In response to MissingChico
I'm a former TWC customer also. Switched over to U-verse not long ago. Except for the first 3 months of not receiving a paper bill and being notified of past due/disconnect, etc, I've loved it.
Now, about the 3 month issue. My account was initially set up for autopay but was told I could cancel it the day after connection was established, which I did. Long story short, I called for 3 months in a row since I wasn't receiving a paper bill. They finally resolved it and I've been getting bills in the mail ever since.
I'm much more content with U-verse but will likely be lowering my package once the promotional period ends. All the channels are nice for the promo price. But, at the end of the day, I simply don't watch 90% of what I have and have no need in paying for something I don't use or watch...
| "In religion and politics people's beliefs and convictions are in almost every case gotten at second-hand, and without examination..." -Samuel Langhorne Clemens, better known as Mark Twain |
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EnjoyingLife
enthusiast
Posts: 373
Reg: 08-09-10
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03-05-12 11:06 AM - Post#146286
In response to cp
Once your promo ends, give AT&T a call back and ask for a new promo pkg. They'll hook you up.
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cp
enthusiast
Posts: 203
Reg: 12-14-11
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03-06-12 12:48 PM - Post#146339
In response to EnjoyingLife
Once your promo ends, give AT&T a call back and ask for a new promo pkg. They'll hook you up.
I might consider doing that. However, like I said, we don't watch most of the channels anyway. I'll see what they can do for a promo on the most basic pkg and see if the savings are worth it from there...
| "In religion and politics people's beliefs and convictions are in almost every case gotten at second-hand, and without examination..." -Samuel Langhorne Clemens, better known as Mark Twain |
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MissingChico
enthusiast
Posts: 2228
Reg: 02-13-06
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03-06-12 02:42 PM - Post#146345
In response to cp
Problem is you can't order a la carte and often have to pick a large package to get the smaller networks.
| I get my news from the Comedy Central and my comedy from Fox News. |
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phantomcobra
enthusiast
Posts: 1408
Loc: Between Canada and Mexico...
Reg: 06-18-02
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03-08-12 02:14 PM - Post#146409
In response to MissingChico
AT&T would not extend my first 6 month price. They said it was for new customers only. So I dropped the U100 plan to basic. Without the discount, I'm not sure if it is worth it but I don't want the hassle of waiting for TWC to make a house call to hook the TV back up. I don't like the fact that I have to rent a box for each TV with Uverse. In my opinion, if I am paying for the service, since the box is required, it should not be an additional cost. The DVR is different since it is not required to watch.
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EnjoyingLife
enthusiast
Posts: 373
Reg: 08-09-10
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03-09-12 10:44 AM - Post#146447
In response to phantomcobra
I always tell UVerse that I'm calling to cancel because the bill has gotten too expensive. I'm immediately forwarded to a customer retention specialist who's ready to make new promotional offers.
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starrlac
enthusiast
Posts: 646
Loc: Allen, TX
Reg: 11-03-00
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03-09-12 11:32 PM - Post#146465
In response to phantomcobra
I called to disconnect my Uverse voice because we just didn't use it enough to justify the cost. I was then given a discount on the remaining tv and internet that I was going to keep, plus they increased the internet speed. I was told to call back in 12 months to get another promotional rate. We even got to keep the battery backup that came with voice service. It doesn't help with our new phone service (Magic Jack) because it needs power, but does keep our router going in a power outage so we at least have wifi for our iphones if the power goes out.
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StacyLynn624
enthusiast
Posts: 841
Loc: East Side
Reg: 09-24-04
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03-09-12 11:45 PM - Post#146467
In response to starrlac
I learned with TWC and with Sirius that if you want to keep a "new member discount" you just call and ask to speak to the retention department. They are the ones that have the authority to give you those deals, not the front-line people.
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PartyOfEight
member
Posts: 59
Reg: 12-09-07
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03-11-12 11:22 AM - Post#146495
In response to StacyLynn624
I just discovered a $55 charge on my Uverse bill for the technician to replace my faulty Uverse router. I've had an inconsistent bill for the past seven months myself and I'm getting tired of calling the cancellation department. It might be time to find something else. I'm banking on Apple's TV service.
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EnjoyingLife
enthusiast
Posts: 373
Reg: 08-09-10
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03-20-12 04:56 PM - Post#146848
In response to PartyOfEight
Talked to the retention people at AT&T again today...I was able to keep my current promotional rate PLUS they bumped me up to the 24 mbps Max Turbo internet plan for the same price I was paying for only 12 mbps!
Wish I didn't have to call every 6 months but it's the game you gotta play.
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cp
enthusiast
Posts: 203
Reg: 12-14-11
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04-13-12 01:14 PM - Post#148042
In response to StacyLynn624
To no one specifically, HELP!
My U-verse promos end Mon. I just called to extend my current rate or lower my pckg so my rate doesn't go higher than it currently is. No such luck, at least this time around. They want to tell me my rate, even if I lowered my TV from U300 to U200 (they no longer offer U100), and lower my internet speed to the one below Max, my rate would be almost $30-40 more than I'm paying right now.
INSANE! What can I do, other than switch? I don't want to go through the hassel of switching. Surely, AT&T can work out another rate to my specifications.
I told the rep today I have a lot of thinking to do over the weekend and will be calling back Mon.
Any advice? Who's been through this with U-verse already and got what they wanted without switching?
| "In religion and politics people's beliefs and convictions are in almost every case gotten at second-hand, and without examination..." -Samuel Langhorne Clemens, better known as Mark Twain |
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EnjoyingLife
enthusiast
Posts: 373
Reg: 08-09-10
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04-13-12 01:33 PM - Post#148046
In response to cp
I've always called and threatened to cancel and I will have no problem doing so. Ask to speak to a retention specialist who can offer you more promos than the standard 1-800 # folks can.
I did this a few weeks ago. I'm not paying $47/mo for the U200 pkg with an HD DVR and one other receiver. Internet is their top of the line. I think it's $60/mo. Had to get top of the line bandwidth because I have 4 kids with all kinds of devices not to mention 2 Rokus, a PS3 and Xbox. :-)
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StacyLynn624
enthusiast
Posts: 841
Loc: East Side
Reg: 09-24-04
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04-15-12 02:18 PM - Post#148126
In response to EnjoyingLife
Don't even bother talking to the first customer service agent. Just tell them that you want to be connected to the retention department. You're wasting your time if you aren't dealing with the retention department directly.
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cp
enthusiast
Posts: 203
Reg: 12-14-11
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04-16-12 09:14 AM - Post#148142
In response to StacyLynn624
Even now, on the phone with a retention specialist, there are no promos at this time. My bill would be around $113 + tax with the Family pckg and Pro level internet, which is one step lower than what I currently have.
Still, I'm not happy since it means I'll be paying more for less channels. I may even end up cancelling my service all together.
Still have some thinking to do. But, I'm disappointed since I would think they'd try to understand where I'm coming from...
| "In religion and politics people's beliefs and convictions are in almost every case gotten at second-hand, and without examination..." -Samuel Langhorne Clemens, better known as Mark Twain |
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EnjoyingLife
enthusiast
Posts: 373
Reg: 08-09-10
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04-16-12 09:31 AM - Post#148143
In response to cp
Eventually AT&T has to make a little money in order to stay in business. I have the U200 pkg with the 30 mpbs internet and pay around the same as you.
You're just not gonna find cable PLUS internet any cheaper than $100+ per month. Even TWC is more expensive that what you're currently paying for a comparable pkg.
Cable and internet rates are getting out of control, which is why I'm considering cutting the cable cord! Obviously I still need internet but but 200 channels of garbage...NO!
Until more people start cutting the cord and going online streaming only, cable companies will never off an ala carte package. Personally, I would love local channels only plus Fox Sports SW. I could care less about the other 190 channels!
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cp
enthusiast
Posts: 203
Reg: 12-14-11
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04-16-12 09:34 AM - Post#148144
In response to EnjoyingLife
Eventually AT&T has to make a little money in order to stay in business. I have the U200 pkg with the 30 mpbs internet and pay around the same as you.
You're just not gonna find cable PLUS internet any cheaper than $100+ per month. Even TWC is more expensive that what you're currently paying for a comparable pkg.
Cable and internet rates are getting out of control, which is why I'm considering cutting the cable cord! Obviously I still need internet but but 200 channels of garbage...NO!
Until more people start cutting the cord and going online streaming only, cable companies will never off an ala carte package. Personally, I would love local channels only plus Fox Sports SW. I could care less about the other 190 channels!
Yes, I'm in the same boat as you regarding your last 2 statements. We simply don't watch 90% of what we have. I can't help what AT&T generously offered me as a promo; I was very appreciative of that. I just think it stinks somewhat that they are turning out to be a more than TWC, which we paid about the same with them with NO promos.
So, I suppose I'll either pay the little bit more or just cut them out all together. My kids can watch what they watch on TV on the computer. It's all the same to them anyway...
| "In religion and politics people's beliefs and convictions are in almost every case gotten at second-hand, and without examination..." -Samuel Langhorne Clemens, better known as Mark Twain |
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StacyLynn624
enthusiast
Posts: 841
Loc: East Side
Reg: 09-24-04
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04-17-12 12:02 PM - Post#148174
In response to cp
Did you tell them you were leaving? Did you have examples of other options from other carriers? You have to be willing to leave and have other options that are more agreeable to you when you speak to the retention department. You can't just call them and say that you want to stay but need your bill lowered. That doesn't work as well as when you have one foot out the door.
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allensince1979
enthusiast
Posts: 1326
Loc: allen, Tx. usa
Reg: 06-18-01
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04-19-12 11:36 PM - Post#148250
In response to StacyLynn624
We're actually switching back to TWC tomorrow. At&t has just gotten to be way to expensive since we first signed up for it over 2 years ago. I also called hoping they would offer me a better deal but no luck. TWC is going to be 50.00 cheaper each month for the same package we have now and at a faster internet speed. They are also offering a 200.00 Visa gift card right now.
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EnjoyingLife
enthusiast
Posts: 373
Reg: 08-09-10
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04-20-12 09:22 AM - Post#148253
In response to allensince1979
Good luck...seems like it's a game most people have to play to keep their rates down, switching back and forth. It's a shame cable companies don't realize they're only shooting themselves in the foot. With all the new online streaming options, it's just a matter of time before people get fed up and cut the cord all together, except for internet of course! Gotta have that!
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